Legal & Policies

Transparency and security for our community. Review our legal documentation and operational policies.

Last Updated: Feb 2026

Welcome to Vertev. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our app:
Personal Information: Name, email address, phone number, date of birth, address, and government-issued identification documents (Aadhaar, PAN, Driving License) for KYC verification.
Payment Information: Credit/debit card details, UPI information, and transaction history. All payment data is processed securely through the HDFC Juspay gateway.
Usage Data: Information about how you access and use our app, including device information, browser type, and app usage patterns.
Vehicle Data: Information related to your bookings, including vehicle details, rental history, and trip data.

We use the information we collect for various purposes:
To provide and maintain our services, including processing bookings and managing your account.
To verify your identity and complete KYC requirements as mandated by law.
To process payments and manage financial transactions.
To communicate with you about your bookings, account updates, and promotional offers.
To improve our services, develop new features, and analyze usage patterns.
To ensure safety and security, including fraud prevention and compliance with legal obligations.
To send you marketing communications (with your consent) about our services and promotions.

We may share your information in the following circumstances:
Service Providers: We share data with third-party service providers who assist us in operating our app, processing payments, and providing customer support.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Safety and Security: We may share information to protect the rights, property, or safety of Vertev, our users, or others.
With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All data transmission is encrypted using industry-standard SSL/TLS protocols. Your payment information is processed securely through the HDFC Juspay gateway and is not stored on our servers.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your personal information through the app settings or by contacting us.
Deletion: You can request deletion of your account and associated data, subject to legal and contractual obligations.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Opt-Out: You can opt-out of marketing communications by adjusting your notification preferences in the app settings.
To exercise these rights, please contact us at info@vertev.in or through the app support section.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about these policies or our practices, please contact our support team or download our app.